Dignity & Respect |
Patient's have the Right: |
- to be treated with concern, compassion, respect, and dignity;
- to receive competent, individualized quality services regardless of age, race, color, national origin, religion (including the right to have no religion), sex, disability, cultural diversity or perferences, being a qualified disabled veteran, being a qualified veteran of the Vietnam era, or any other category protected by law, or decisions regarding advance directives;
- to have a relationship with Hospice Ministries that is based on honesty and ethical standards of conduct;
- to be informed of the procedure they can follow to lodge complaints with Hospice Ministries about the care that is, or fails to be, furnished, and regarding a lack of respect for property;
- to voice their grievances about care which is or is not provided, recommend policy/service changes, have grievances investigated and to make complaints without fear of discrimination or reprisal for having done so;
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